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Accessibility

In order to allow everyone the opportunity to get up close to Van Eyck, this page offers assorted information about the exhibition’s accessibility. Are you primarily searching for practical information on getting to the museum or opening hours? Then please check the separate page with practical information.


Persons with a physical disability

Parking
You will find reserved parking spaces across from the S.M.A.K., just outside of the MSK.

Access to the building
The museum building is accessible with a wheelchair, via the side entrance to the right of the large, main staircase. Ring the buzzer in order to open the glass door automatically. Be careful: this entrance works like a sluice. Once you are inside, and the door is closed again, you can press the button to the right in order to automatically open the next glass door. To your left is the lift to the reception, to the right you will find the separate cloakroom and toilet for visitors with a wheelchair.

Wheelchairs and rest stops
There are a number of wheelchairs for loan in the museums for use during your visit; advance reservation isn’t necessary but the wheelchairs are subject to availability.
In the first exhibition hall you can take a small folding chair so that you can take a rest now and then during your visit.

Access to the exhibition
As soon as you have passed the first ticket scanner via the entrance hall, then you arrive in the Forum. This is also the starting point of the alternate/impediment-free route to the beginning of the exhibition. You can independently follow the route indicators, or if necessary, you can ask to be accompanied by one of the audience assistants. You can request this at the group desk at the end of the Forum or at the information desk in the entrance hall. The exhibition itself is completely free of impediments.


Persons with a hearing disability

Hearing impaired
Via the telecoil you can listen to the audio guide or the guide on your hearing aid (caution: only works with t-function hearing aids). This mobile telecoil is available at request at the entrance of the exhibition.

Deaf people
You can obtain the transcripts of the audio texts upon request via nora.dewit@stad.gent.


People with a visual disability

Hall texts
The hall texts and the adapted audio texts are offered digitally. Please request the transcripts via nora.dewit@stad.gent.
In addition to this, for an optimal experience, you can ask a museum assistant for the booklet with tactile drawings in the first exhibition hall. Advance reservations are not necessary. The booklet should be returned to a museum assistant at the end of our visit.

Assistance Dogs
Assistance dogs are allowed. However, given of the expected congestion and large number of visitors, we advise to visit the exhibition without a dog. Unfortunately we cannot provide any waiting areas for the dog.


Autistic persons

Beginning 1 February 2020, you can download the autism-friendly route in order to optimally prepare your visit. This explains how to reach the museum and how the exhibition is arranged, so that you can be better informed and know what awaits you. (In collaboration with Tourism for Austism)


Visit with Children

Prams
The historic museum building has many stairs, and we are also expecting a large number of museum visitors. As such, we are advising to not come to the exhibition with a pram, but rather to opt for a pouch or harness.

Bags, food and care
For the safety of the artworks, you are not permitted to bring any large bags into the exhibition. We are offering small A4-sized bags in which you can bring along the most essential items. Food and drinks are available in the museum restaurant Mub’Art, where you will also find a separate children’s menu. In the washrooms you will find a changing station.

Offering for children
Children can discover the exhibition via the free audio guide (also available in English), the seek-and-find booklet and the workshop space. Check the complete offering on the page for children and families.