Can’t find an answer to your question? For all practical questions regarding your visit, call +32 (0)9 210 10 32 (available from Monday to Saturday, between 10 am and 6 pm) or send an email to firstname.lastname@example.org.
For questions related to partnerships and corporate events please email email@example.com and call +32 (0)9 323 67 80 or +32 (0)9 323 67 62.
Which works by Jan van Eyck are on view?
The overview of all works by Jan van Eyck and his studio that feature in the exhibition can be found here.
Is the Ghent Altarpiece part of the exhibition?
The exhibition exceptionally includes the eight restored panels of the closed altarpiece, and the two still to be restored representations of Adam and Eve. These are spread over the exhibition halls. The 10 remaining inner panels, including the central panel with the representation of “The Adoration of the Mystic Lamb”, will remain on display in Saint Bavo’s Cathedral during the exhibition.
Can I visit St Bavo’s Cathedral with my ticket?
Your ticket only allows you entrance to the exhibition and to the permanent collection of the MSK and does not entitle you to a price reduction when you visit the Saint Bavo’s Cathedral in Ghent. To visit the cathedral and see the other panels of the Ghent Altarpiece you’ll need to buy another ticket there.
The opening hours of Saint Bavo’s Cathedral in Ghent have been extended especially for visitors to the exhibition. From 1 March the cathedral is open from 8.30 am to 5 pm.
On Sunday February 23, Saint Bavo’s Cathedral in Ghent is exceptionally closed because that day, Monsignor Lode Van Hecke is enthroned Bishop of Ghent.
For more information, please consult their website.
Do I have to buy my ticket in advance?
If you buy a ticket in advance through the webshop, you automatically receive an extra discount. You’ll pay a maximum of 25 euros, instead of 28 euros in the museum during the exhibition. The ticket automatically includes your audio guide.
Are you planning to come during the weekend? Then we strongly advise you to book ahead of time, as weekend days can fill up very quickly.
Can I purchase tickets at the reception desk?
You purchase your tickets for the exhibition via the webshop or at the reception desk of the MSK and in the Stadswinkel. However, please note: starting on 1 February 2020 a standard ticket costs 28 euros at the reception. It is thus best to purchase you ticket beforehand, or order it via the webshop.
How long does a museum visit last?
The average visit lasts 1,5 hours, but you are, of course, free to discover the art at you own pace. A guided visit last 1,5 hours.
Is there an audio guide?
The multi-lingual audio guide, in adult and children’s formats, is included in your ticket purchase. The audioguide for adults is available in Dutch, French, English, German, Spanish, Italian, Russian and Japanese. The audioguide for children is available in Dutch, French and English.
Is there a catalogue of the exhibition?
The exhibition has a catalogue “Van Eyck. An optical revolution”. It costs 64.50 euros (Dutch edition) or 69.95 euros (French, English and German edition) and highlights the world of Jan van Eyck in all its facets. The French-language version will only be available on 20 April, and you can already order a copy for home delivery in the museum shop.
There is also a guide telling the story of the exhibition. This is available for 15 euros (Dutch, French and English editions).
Can I add extra visitors to my guided tour?
A visit with a museum guide is possible for a maximum of 20 people. If you have booked a guide, you can add up to this number of visitors. Please note: the purchase of these extra tickets is only possible via the webshop and if the visit is not sold out.
Am I eligible for a discount?
Discounted tickets are available for residents of Ghent, holders of a Ghent regional UITPAS, Citycard, museumPASSmusées, Friends of the MSK, 6 to 18-year olds, 19 to 25-year olds and holders of an UITPAS with opportunity rates from the Ghent region.
Chaperons of school groups and persons with a disability, holders of an ICOM-card that is valid in 2020 and children younger than 6 years are eligible for access free of charge.
If you purchased a ticket at a discounted rate, then you must be able to provide the necessary proof for this at the time of your visit.
There is no discount for senior citisens or for groups.
Can I still change my ticket?
Tickets are non-exchangeable and will not be reimbursed. Tickets are only valid for the chosen time period.
I have not received my ticket yet via email
For all practical questions concerning your ticket, call +32 9 210 10 32 (available from Monday through Friday, between 8.00 and 18.00) or send an email to firstname.lastname@example.org. The call centre shall assist you further as soon as possible.
What is the best time to arrive at the museum?
We advise you to arrive at the museum around 30 minutes before the start of your time period. In this way you will avoid the unnecessary stress during the queue or visiting the cloakroom.
Can I visit ‘Van Eyck’ with my own guide?
In order to not impede the comfort of our visitors, only guides that are exclusively accredited or reserved by the museum are allowed in the exhibition. Check the webshop to see when there are guides still available. Have you booked a guide? Then the guide shall welcome you at the reception desk for groups.
Do I have access to the permanent collection?
Your ticket also grants you access to the permanent museum halls. In addition to your exhibition visit, we invite you then to also visit our permanent collection. Re-entry to the exhibition, however, is not possible.
Can I visit ‘Van Eyck’ with a class?
Every Tuesday and Thursday we reserve ‘Van Eyck. An Optical Revolution” for schools until 10.30. The audioguide, in child’s format, is included in the ticket. You can also book a guide for schools. Soon you will be able to also download an inspiration packet in order to get a head start in the classroom.
Is ‘Van Eyck’ accessible for a wheelchair?
‘Van Eyck’ is completely accessible for visitors with a wheelchair. At the beginning of your visit, a public assistance can bring you to the alternative/impediment-free route at the start of the exhibition.
Is ‘Van Eyck’ accessible with children?
For children ages 6 and up we offer an audioguide in Dutch, French and English. You can also receive a free children’s booklet with questing assignments at the reception. The historic museum building has a great many stairs, so it is thus advised to not come with a pram to the exhibition, but rather to opt for a pouch. Moreover, we are anticipating a large number of visitors.
For the safety of the artworks, you are not allowed to bring a large bag into the exhibition. We offer small bags in which you can bring along the items of greatest necessity.
Are purses/bags or pets allowed?
Purses, large items and umbrellas must be left behind in the cloakroom before entering the museum. Travel packs are not allowed. We also advise you to leave your jacket. If necessary a small bag for essential items can be provided in the cloakroom.
House pets are not allowed, with the exception of assistance dogs.
Can I take photos or film my visit?
At the express request of the lenders, photography of the exhibited objects in Van Eyck. An Optical Revolution cannot be allowed. Thank you for your understanding.
Press photography without flash is only allowed upon presentation of a press card at the front desk. Filming for press means is only possible on request via email@example.com.
Does my ticket provide me with other benefits?
With your ticket for Van Eyck. An Optical Revolution, you will also receive a year-long reduction for the Ghent museums. The reduction is valid from 01.01.2020 through 31.12.2020 with the presentation of your ticket in De wereld van Kina, Huis van Alijn, Industriemuseum, Museum Dr. Guislain, St Bavo’s Abbey, St Peter’s Abbey, S.M.A.K. and STAM.