Can’t find an answer to your question? For all practical questions regarding your visit, call +32 9 210 10 75 (available from Monday to Friday, between 8 am and 6 pm) or send an email to email@example.com.
For questions related to partnerships and corporate events please email firstname.lastname@example.org and call +32 9 323 67 80 or +32 9 323 67 62.
Do I have to buy my ticket in advance?
If you buy a ticket in advance, you automatically receive an extra discount. You’ll pay a maximum of 25 euros, instead of 28 euros in the museum during the exhibition. The ticket automatically includes your audio guide. Moreover, you can still freely choose from the most popular visiting hours, and with your ticket in hand you don’t have to queue at the museum desk during your visit. Deciding in advance only has advantages!
Can I purchase tickets at the reception desk?
You purchase your tickets for the exhibition via the webshop or at the reception desk of the MSK and in the Stadswinkel. However, please note: starting on 1 February 2020 a standard ticket costs 28 euros at the reception. It is thus best to purchase you ticket beforehand, or order it via the webshop.
How long does a museum visit last?
The average visit lasts 1,5 hours, but you are, of course, free to discover the art at you own pace. A guided visit last 1,5 hours.
Is there an audio guide?
The multi-lingual audio guide, in adult and children’s formats, is included in your ticket purchase. The audioguide for adults is available in Dutch, French, English, German, Spanish, Italian, Russian and Japanese. The audioguide for children is available in Dutch, French and English.
Am I eligible for a discount?
Discounted tickets are available for residents of Ghent, holders of a Ghent regional UITPAS, Citycard, museumPASSmusées, Friends of the MSK, 6 to 18-year olds, 19 to 25-year olds and holders of an UITPAS with opportunity rates from the Ghent region.
Chaperons of school groups and persons with a disability, holders of an ICOM-card that is valid in 2020 and children younger than 6 years are eligible for access free of charge.
If you purchased a ticket at a discounted rate, then you must be able to provide the necessary proof for this at the time of your visit.
Can I still change my ticket?
Tickets are non-exchangeable and will not be reimbursed. Tickets are only valid for the chosen time period.
I have not received my ticket yet via email
For all practical questions concerning your ticket, call +32 9 210 10 75 (available from Monday through Friday, between 8.00 and 18.00) or send an email to email@example.com. The call centre shall assist you further as soon as possible.
What is the best time to arrive at the museum?
We advise you to arrive at the museum around 30 minutes before the start of your time period. In this way you will avoid the unnecessary stress during the queue or visiting the cloakroom.
Can I visit ‘Van Eyck’ with my own guide?
In order to not impede the comfort of our visitors, only guides that are exclusively accredited or reserved by the museum are allowed in the exhibition. Check the webshop to see when there are guides still available. Have you booked a guide? Then the guide shall welcome you at the reception desk for groups.
Do I have access to the permanent collection?
Your ticket also grants you access to the permanent museum halls. In addition to your exhibition visit, we invite you then to also visit our permanent collection. Re-entry to the exhibition, however, is not possible.
Can I visit ‘Van Eyck’ with a class?
Every Tuesday and Thursday we reserve ‘Van Eyck. An Optical Revolution” for schools until 10.30. The audioguide, in child’s format, is included in the ticket. You can also book a guide for schools. Soon you will be able to also download an inspiration packet in order to get a head start in the classroom.
Is ‘Van Eyck’ accessible for a wheelchair?
‘Van Eyck’ is completely accessible for visitors with a wheelchair. At the beginning of your visit, a public assistance can bring you to the alternative/impediment-free route at the start of the exhibition.
Is ‘Van Eyck’ accessible with children?
For children ages 6 and up we offer an audioguide in Dutch, French and English. You can also receive a free children’s booklet with questing assignments at the reception. The historic museum building has a great many stairs, so it is thus advised to not come with a pram to the exhibition, but rather to opt for a pouch. Moreover, we are anticipating a large number of visitors.
For the safety of the artworks, you are not allowed to bring a large bag into the exhibition. We offer small bags in which you can bring along the items of greatest necessity.
Are purses/bags allowed?
Purses, large items and umbrellas must be left behind in the cloakroom or in a locker before entering the museum. Travel packs are not allowed. We also advise you to leave your jacket. House pets are not allowed, with the exception of assistance dogs.
Can I take photos?
Photography is allowed in the exhibition, except for where it is indicated otherwise.
Does my ticket provide me with other benefits?
With your ticket for Van Eyck. An Optical Revolution, you will also receive a year-long reduction for the Ghent museums. The reduction is valid from 01.01.2020 through 31.12.2020 with the presentation of your ticket in De wereld van Kina, Huis van Alijn, Industriemuseum, Museum Dr. Guislain, St Bavo’s Abbey, St Peter’s Abbey, S.M.A.K. and STAM.