Tickets

Practical

Opening Hours

‘Van Eyck. An optical revolution’ will run from 1 February up to and including 30 April 2020 at the Museum of Fine Arts Ghent. The exhibition is open 7 days a week from 9.30 until 19.00. Every Monday and on alternating Fridays and Saturdays the exhibition is open until 23.00.

You’ll purchase your tickets for a visit to the museum at a designated time. How long you stay in the exhibition is of course up to you.

Accessibility

The museum is located within 15 minutes walking distance from Ghent St Peter’s train station, via the Citadel Park, and 25 minutes walking distance from the city centre. From the station you can also take the 70-76 bus line to the ‘Heuvelpoort’ stop. From the centre you can take tram 1 in the direction of the station, and from the ‘Van Nassaustraat’ you have a 10-minute walk through the park.

There is limited parking around the museum. If you are coming with the auto, then we advise you to use the underground parking at St Peter’s square, which is a 5-minute walk from the museum.

Beginning on 1 January 2020, the inner city of Ghent will becomes a low-emission zone. Register your vehicle in advance via www.lez2020.gent.

Contact

For all practical questions about your visit, please call +32 9 210 10 75 (available from Monday through Friday, between 8.00 and 18.00) or send an email to info@vaneyckexpo.be.

For questions about partnerships and corporate events you can contact msk.corporate@stad.gent and telephone +32 9 323 67 80 or +32 9 323 67 62.

Frequently Asked Questions

Can I purchase tickets at the reception desk?

You purchase your tickets for the exhibition via the webshop or at the reception desk of the MSK and in the Stadswinkel. However, please note: starting on 1 February 2020 a standard ticket costs 28 euros at the reception. It is thus best to purchase you ticket beforehand, or order it via the webshop.

How long does a museum visit last?

The median visit lasts 1,5 hours, but you are, of course, free to discover the art at you own pace. A guided visit last 1,5 hours.

Is there an audioguide?

The multi-lingual audioguide, in adult and children’s formats, is included in your ticket purchase. The audioguide for adults is available in Dutch, French, English, German, Spanish, Italian, Russian and Japanese. The audioguide for children is available in Dutch, French and English.

Am I eligible for a discount?      

Discounted tickets are available for residents of Ghent, holders of a Ghent regional UITPAS, Citycard, museumPASSmusées, Friends of the MSK, 6 to 18-year olds, 19 to 25-year olds and holders of an UITPAS with opportunity rates from the Ghent region.

Chaperons of school groups and persons with a disability, holders of an ICOM-card that is valid in 2020 and children younger than 6 years are eligible for access free of charge.

If you purchased a ticket at a discounted rate, then you must be able to provide the necessary proof for this at the time of your visit.

Can I still change my ticket?

Tickets are non-exchangeable and will not be reimbursed. Tickets are only valid for the chosen time period.

I have not received my ticket yet via email

For all practical questions concerning your ticket, call +32 9 210 10 75 (available from Monday through Friday, between 8.00 and 18.00) or send an email to info@vaneyckexpo.be. The call centre shall assist you further as soon as possible.

What is the best time to arrive at the museum?

We advise you to arrive at the museum around 30 minutes before the start of your time period. In this way you will avoid the unnecessary stress during the queue or visiting the cloakroom.

Can I visit ‘Van Eyck’ with my own guide?

In order to not impede the comfort of our visitors, only guides that are exclusively accredited or reserved by the museum are allowed in the exhibition. Check the webshop to see when there are guides still available. Have you booked a guide? Then the guide shall welcome you at the reception desk for groups.

Do I have access to the permanent collection?

Your ticket also grants you access to the permanent museum halls. In addition to your exhibition visit, we invite you then to also visit our permanent collection. Re-entry to the exhibition, however, is not possible.

Can I visit ‘Van Eyck’ with a class?

Every Tuesday and Thursday we reserve ‘Van Eyck. An Optical Revolution” for schools until 10.30. The audioguide, in child’s format, is included in the ticket. You can also book a guide for schools. Soon you will be able to also download an inspiration packet in order to get a head start in the classroom.

Is ‘Van Eyck’ accessible for a wheelchair?

‘Van Eyck’ is completely accessible for visitors with a wheelchair. At the beginning of your visit, a public assistance can bring you to the alternative/impediment-free route at the start of the exhibition.

Is ‘Van Eyck’ accessible with children?


For children ages 6 and up we offer an audioguide in Dutch, French and English. You can also receive a free children’s booklet with questing assignments at the reception. The historic museum building has a great many stairs, so it is thus advised to not come with a pram to the exhibition, but rather to opt for a pouch. Moreover, we are anticipating a large number of visitors.

For the safety of the artworks, you are not allowed to bring a large bag into the exhibition. We offer small bags in which you can bring along the items of greatest necessity.

Are purses/bags allowed?

Purses, large items and umbrellas must be left behind in the cloakroom or in a locker before entering the museum. Travel packs are not allowed. We also advise you to leave your jacket. House pets are not allowed, with the exception of assistance dogs.

May I take photos?

Photography is allowed in the exhibition, except for where it is indicated otherwise.

Does my ticket provide me with other benefits?

With your ticket for Van Eyck. An Optical Revolution, you will also receive a year-long reduction for the Ghent museums. The reduction is valid from 01.01.2020 through 31.12.2020 with the presentation of your ticket in De wereld van Kina, Huis van Alijn, Industriemuseum, Museum Dr. Guislain, St Bavo’s Abbey, St Peter’s Abbey, S.M.A.K. and STAM.